Privacy policy

PRIVACY POLICY

Last Updated: June 5, 2026

SYGMA ("we", "us", "our") operates this website and online store, including all related information, content, features, tools, products, and services (collectively, the "Services"). Our store is powered by Shopify, which enables us to provide our Services to customers.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, place an order, create an account, contact us, or otherwise interact with our Services.

By accessing or using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We may collect the following categories of personal information:

Personal Identification Information

  • Full Name

  • Email Address

  • Mobile Number

  • Billing Address

  • Shipping Address

Order & Transaction Information

  • Products purchased

  • Order history

  • Payment details

  • Refund and return information

  • Delivery information

Technical Information

  • IP Address

  • Browser type and version

  • Device information

  • Cookies and similar tracking technologies

  • Website usage and analytics information

Communications

  • Customer support inquiries

  • Feedback and reviews

  • Messages sent through email, forms, or social media

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Provide customer support

  • Manage returns, exchanges, and refunds

  • Deliver products and updates regarding orders

  • Improve website performance and customer experience

  • Detect and prevent fraud or unauthorized transactions

  • Comply with legal and regulatory requirements

  • Send promotional offers, newsletters, and marketing communications (you may opt out at any time)

3. Sharing of Information

We do not sell your personal information.

We may share your information with:

  • Shopify and its service providers

  • Payment gateways and banking partners

  • Courier and logistics providers

  • Marketing and analytics partners

  • Government authorities where required by law

All third-party service providers are expected to process information securely and only for legitimate business purposes.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Remember user preferences

  • Maintain shopping cart functionality

  • Analyze website traffic

  • Improve website performance

  • Deliver relevant advertisements

You may disable cookies through your browser settings, although some features of the website may not function properly.

5. Data Security

We implement reasonable technical and organizational safeguards to protect your personal information.

While we strive to protect your data, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

6. Data Retention

We retain personal information only as long as necessary:

  • To fulfill orders and provide services

  • To comply with legal obligations

  • To resolve disputes

  • To enforce agreements and policies

7. Your Rights

Subject to applicable Indian laws, including the Digital Personal Data Protection Act, 2023, you may have the right to:

  • Request access to your personal information

  • Request correction of inaccurate information

  • Request deletion of personal information where legally permissible

  • Withdraw consent for marketing communications

  • Raise concerns regarding the processing of your personal information

To exercise any of these rights, contact us using the details below.

8. Children's Privacy

Our Services are not intended for individuals under 18 years of age.

We do not knowingly collect personal information from minors. If we become aware that such information has been collected, we will take appropriate steps to delete it.

9. Third-Party Services

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of third-party websites. Users should review the privacy policies of those websites independently.

10. Shopify Services

Our store is hosted by Shopify. Shopify may collect and process certain personal information in order to provide and improve its services.

For more information, please review Shopify's Privacy Policy:
https://privacy.shopify.com

11. International Data Transfers

Your information may be processed and stored on servers located outside India through Shopify and other service providers.

By using our Services, you consent to such transfers where permitted by applicable law.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any updates will be posted on this page along with the revised "Last Updated" date.

13. Contact Information

If you have questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us:

SYGMA

Email: thesygmaa@gmail.com

Phone:
+91 6393972292
+91 9696123243

Address:
Kunda,
Pratapgarh,
Uttar Pradesh, 229408
India

Business Hours:
Monday – Saturday
10:00 AM – 6:00 PM (IST)